UPDATE: the radio automatically muting continued for several days then suddenly self-corrected. this lasted for 2 days then the auto-muting returned. i still cannot find the root cause. however, i did have an interesting several days with the electrical system. sorry in advance for the long post.
a few days ago my battery began to demonstrate signs of trouble (slightly dimmed lights and sluggish start-up). yesterday i lost the 6 memory buttons and had to reprogram, but all other memory features remained. today the battery completely died and i had to jump the battery.
once the X was back up and running, i noticed that my hardwired V1 had stopped working and i assumed i had blown a fuse when i jumped the battery. i replaced the inline fuse for the V1 but that didn't bring it back to life even though it would work in my wife's car. when i grabbed the cla to use as a back-up, i found the culprit. since i don't smoke, i use the ash tray as a coin holder and, years ago, i removed the cigarette lighter to prevent my kids from burning themselves. when i opened the sliding tray to plug in the cla, i found a dime sitting in the socket. when i checked the fuse panel, the corresponding fuse was blown. removed the dime; replaced the fuse. battery seems to be back to normal and the V1 is operating.
however, the radio still mutes on start-up.