Quote:
Originally Posted by MommyofanAngel
I haven't seen any new leaks since picking it up yesterday afternoon. They said the pan should have been replaced when the pan gasket, sleeve and plug were replaced, but due to restrictions with the CPO warranty, they couldn't do it until after I discovered there was still a leak.
So hopefully it's fully repaired now.... If not, I'll keep you posted
Thanks for all the input!
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Good to hear.
But let me comment....
... If they truly thought the pan 'should have been replaced' they ABSOLUTELY should have stated it was leaking or otherwise stated evidence that would support it's replacement.
GOOD SAs do this ALL THE TIME. You'll see "customer states wipers smearing" when you never said that- they do this to force BMWNA to do the warranty repair.
In this case they could have said- (this would be stupid) "replaced the seal, still leaking, needed to replace the pan". Smart SAs and Techs will simply do the job once and figure out how to justify it for BMWNA...
IMO, they just blew it, either technically or in how their 'warranty agent' managed your repair (Many dealers have one person who's sole job is to babysit all warranty claims...the SA and tech do the work, the claims guy makes sure someone is paying and/or gets what hey need to pay the claim.)
Part of a dealer's job is to protect you from the nonsense of BMW and claims- like making sausage, you don't want to see what goes into it, just want the car back fixed. At the end of the day, the smart dealer recognizes it is zero skin off their nose- BMW picks up the tab- and it makes them look great in your eyes. Heck, they pick BMWs pocket a bit (within reason) and give it to you- and you give them 5s, rave about your SA and buy new BMWs when you need a new car.
A dealer blaming "BMW Corp and the CPO warranty" is just passing the buck to someone who cannot defend themselves, and most customers are more than willing to beleive they are evil/incompetent.
Just my 3 cents
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