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Originally Posted by FeelGoodUnInc
I complained to my service guy "Bill Parks" (stay away from him) and he has one of those smart ass remarks/replies which you can tell he's talking crap about you in his head....he simply said "well i was not the one who installed that for you...." etc.
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Well he is the person I'm dealing with at this moment. I'm taking my X3 in today. He said he'll get an Enterprise car for me. For me, this is not acceptable. I know they have a fleet of X3's as loaner cars. This entire problem has nothing to do with me or what I did to the vehicle. This is entirely Center BMW's fault.
BTW, I have heard his smart ass comments to other customers - he said it right in front of me to another person (this was the first time I went to the dealership almost two weeks ago).
I just hope they put the new window in correctly so I don't have to go back because it rattles, won't go up/down, etc.