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Originally Posted by 818Guy
Well he is the person I'm dealing with at this moment. I'm taking my X3 in today. He said he'll get an Enterprise car for me. For me, this is not acceptable. I know they have a fleet of X3's as loaner cars. This entire problem has nothing to do with me or what I did to the vehicle. This is entirely Center BMW's fault.
BTW, I have heard his smart ass comments to other customers - he said it right in front of me to another person (this was the first time I went to the dealership almost two weeks ago).
I just hope they put the new window in correctly so I don't have to go back because it rattles, won't go up/down, etc.
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so are they paying the cost for the Enterprise loaner? when i asked him to do that for me he said it wasn't in their power to do so
well good luck w. everything, hope that window gets fixed properly so you won't have to back there...in the future if you need anything fixed and if it's not under warranty you should go to a independent BMW service...there's one on Moorpark and Woodman