Originally Posted by Jobu

I suppose I would ask why you would recommend that these things be done behind closed doors. I did not bash them. I merely reported the facts. I would be happy to reveal ECS's response to my post, but since they kept it private, and appear to be resolving the situation, I won't. But I firmly believe it is better for the people on this site to know what goes on behind the scenes. ECS can come out of this with either a better reputation, or a worse one, depending on how it goes. But to have the public in the dark, keeps them, well, in the dark!

I have learned quite a bit in this process. I have learned to be very very careful when making purchases.

The latest twist is that they have authorized an RMA, and I shipped the part back with a tracking number. ECS has asked that I remove the dispute from my credit card before they can credit me for the purchase.

But y'all check this out: I called to remove the dispute, but my credit card company (Continental Presidential Plus) has recommended that I do not do so until the vendor takes the part back and issues a credit. I asked why. The CC rep informed me that they can only put on a dispute once, and once it is removed, I and they can never put it on again! Wow, I did not know that. The rep went on to say that some vendors have claimed to allow a return, then after the dispute was removed, refused the return and the customer has no recourse.

Do I think ECS would do that? Well, as Ronald Reagan use to say, "Trust yet Verify"

Stay tuned.