I had some TERRIBLE customer service when I was with Sprint. They had been using call centers in the Philippines and not only was there a language issue but the connections were awful with most calls sounding like they were under water. Before I bailed on them my calls to them were much better. I thought they switched to all North American call centers. I do know their retentions call centers are in NA.

The bigger issue for me is the horrible reception I get with Sprint in my area. The Airave 2 suggestion is good and it does work but it goes to show you that it is a typical thing with Sprint. A friend of mine lives near the base of some small mountains and he gets nothing from Sprint there. His wife has VZ and she's just fine on reception.

As you know, I went with VZ.

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