Just moved to the area last March. Been to service twice at BMW Momentum West. First time in service was May and that SA no longer there. Last service about a month ago, SA at least recognized the problem, but slow, to no, calls during two days vehicle was in shop (I had to call each day). I'll be watching for other posts as well, as I'm not impressed to date. Hate going the entire day with no update, all the way to nearly closing with no update as to what's going on, and I have to call to find out it needs to stay overnight.