The disk is not hard to get out the manual way if all else fails. It has been described here and on bimmerboard nav forum several times. Do a search. Let us know if you still can't find the instructions. Remember to only use a mode2 form1 disk for upgrades. Any Ver.22 and higher. You can buy a Ver. 32 at the dealer for less than $10. Try getbmwparts.com. Crashed MKIIIs that have to be reflashed need to be sent to VDO-Siemens in Germany or to the guy in Australia (Autotronic LCFS).