Quote:
Originally Posted by ard
1. Nothing pisses me off more than a BMW dealership charging $140 an hour under the false pretense that "we are experts and do it according to factory specs". Even for a warranty claim. You can be sure that if you'd paid for that battery they'd not have given you a refund for failure to perform the correct job!
2. You should DEMAND that they document in the written work order that "they failed to register the new battery" and "dealer warrants that the battery could not have been damaged by this failure to register". If they refuse, tell them you want a new battery NOW. Do not buy the "should be fine, we'll be here for you" story. I seem to recollect that not registering a new battery CAN reduce the battery life.
3. Knowing what I do about AGMs and the recharge system, the assertion that the failure to register is causing an over-voltage seems implausible. It may affect the charge rates, or depth of charge, but NOT the operating voltage. Furthermore, there are many other components that would be damaged by over-voltage. It seems, now by the latest, that it really wasn't this and is - as killcrap points out- a wiring issue.
This can all be done low key, no yelling, but firm insistence.
|
Thanks Ard. I will definitely request all the documentation when i pick up the car tomorrow. And i'm hoping this time the issue is resolved once and for all. I'm now nervous, that they are going to mess things up with the center console wiring, given the fact that they couldn't perform a simple battery replacement properly.
One thing is for sure, this will be my last visit to that particular service center.