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Old 02-18-2012, 12:15 AM
ard ard is offline
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Location: Sierra Foothills, California
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Quote:
Originally Posted by Denalio View Post
Well the problem is back. I had the satellites, VDC and shocks replaced under warranty 3 years ago and now the message is back. I have an extended warranty and they have rejected the claim saying that shocks are excluded from the warranty. I tried to explain to them that is was not the actual shock, but the controller that sits on top of the shock. No go! The only way to get the controller is to change the shock itself. Dealer says that both need to be changed at the same time. $5,200.00 $CDN is the cost. What to Do, any suggestions? The Warranty ( SAL Protection Plan) is not budging at all. I even offered to pay for half of the cost and still "No, shocks are excluded".
Post the terms in the contract (scan it, black out the parts that ID you), and the part numbers the dealer says need replacing.


Looking at real OEM, the VDC is the strut/shock:
RealOEM.com * BMW E70 X5 4.8i Strut, rear / VDC / control module
Item #1

Hard to argue with that....

Why are you using a BMW dealer?????

Last edited by ard; 02-18-2012 at 12:29 AM.
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