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Thanks for your input Ard. Here is the shop print out of parts. It is the control unit faulty that operates the valve coil. This has been my argument. The warranty states that the control module is covered. However, since the control module is part of the shock absorber and shocks are excluded they will not cover it. I have talked to the dealer and they talked to BMWNA and BMWNA have offered to pay for half of the cost which I think is very admirable of them since the car is out of warranty and 129,000 kms on the OD. I know this part has already been replaced and updated twice so obviously there is a manufacturing/engineering issue. Nevertheless, it is good will on BMWNA's part. This is not the first time the dealer has gone the extra mile for me. Now I need to deal with the SAL Warranty people for the other half of the cost of repair. It is difficult to reason with the SAL people because all they see is "shock absorber". The dealer has talked with them as well and I am getting nowhere. I fired of a letter to the claims administrator explaining my issue and argument, but have not heard back. Last time I spoke to the Claims Manager I did suggest we split the cost in an effort to show them I am reasonable and possible "good will" on their behalf, but they refused.
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2013 BMW X6M-current
2013 Audi S4-current
2007 BMW X5 4.8i (E70)-sold
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