Dropped the car off at the dealer today to get the SW integration level upgraded for the hitch.

The car is a 2/2010 build but has even older SW. The dealer showed me that it will take up to 6 hours to complete - this was based on the estimated time that the computer showed. I was shocked to see this...

They quoted me 2 hours labor time for the update...

Anyhow, I was offered a loaner so that I could head to work. Will know more details later this afternoon...