PLEASE READ, I think this can help you and everyone. I just had my windshield replaced 3 weeks ago. This is the process I went through. But let me start with a couple of story in my previous experiences with Safelite.
We had a windshield replaced for our RX300 years ago- it was done by a mobile unit on a Saturday in my driveway/garage. Nice guy. But once it was done, we noticed immedate air wooshing/leaage sound. I took it into Safelite local shop, he drove around the corner and said he would bet that there would be some sealant missing in some areas. He mentioned it's best to take it to the shop itself since these SUV glass are so big, the mobile unit only has one guy trying to center and set it using suction cups. So they took it off and showed me where the sealant wasn't touching the glass. They reset it at the shop with 2 people. All is well.
Then I had my e39 years ago also had windshelf replaced by them again. I took the time and took the car in. But guess what, they never pull my car in to the garage as they were really busy and had some guy outside using the mobile unit to replace my glass. I complained and he said if you hear anything, we'll make sure we fix it. I traded in that car pretty much a couple of weeks after that, but always had a paranoid feeling about it when driving on the highway thinking I am hearing excessive noise.
So the e70 needed replacement. I have heard horriable stories becasue of the rain sensors and mine also had Heads-up display..etc. So I took it to the dealer who had it's only bodyshop, they claim they fix autoglass store mistakes about once a month. So I had them estimate the replacement, beside the glass and molding also the rain sensor and another sensor needed to be replaced. All together was like 1,500. I then call Nationwide who's glass insurance co is Safelite - and asked them what they would pay maximum. She said the average around my area would be 1,250. I said that's fine. Even though I had full glass coverage. I was willing to pay some out of pocket. I then took the 1,250 to my dealer bodyshop asked them if they can give me a discount to get as close to 1,250 as possible. Even though they don't accept insusrance, because their bill rate is too high, he said would call them and let the insurance co know that there are other parts that are involved (rain sensor et al). so he called and actually talked them into reimbursing me the full amount.
I paid out of pocket first, then Nationwide/safelite sent me a check a week later after I filed a claim. The dealer had to first get authroization from safelite to do the work and I then faxed in the receipt and the pre-authorization paperwork.
It all worked out at the end. By the way, the car needed to be recoded/programed becasue the light sensor would not function correctly, the headlight was staying on the whole time thinking it's dark. so was the HUD, it was really dimm thinking it's at night.

hopefully this helps you.

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