Quote:
Originally Posted by JCL
It has nothing to do with BMW Canada. It has even less to do with BMW North America in the US, or BMW in Germany. Your issue is with a privately owned dealership that you authorized to do a repair for you.
What does your work order say about dropping the engine? And why does whether they dropped the engine even matter? You would have signed it in, and signed it out, I believe. Read those documents. Did they charge you for dropping the engine? Did they charge you for changing the timing chain tensioner? Is it on the parts invoice?
You seem to be trying to trap them based on your interpretation of what you thought they were going to do, and what they did.
I would think that a resolution will be very difficult to reach given the attitude you are expressing in your post. If you want to give it to the lawyers, fine, but remember that lawyers don't fix cars. They just make money off disputes. If you want to go that way, go to another repair shop, and have it fixed to your satisfaction. Then go after the original dealership for your out of pocket expenses for the first repair. It may cost much more than you have already spent, but at least the lawyers will be happy.
Your best bet is to work with the dealership, calmly. Just a suggestion, but calling people scam artists isn't going to endear yourself to them. And I find it noteworthy that that dealership has pretty good customer satisfaction scores posted, including the SA that you are slandering. If you were smart you would remove the names of the dealership staff from your original post before their lawyer calls you. Otherwise you will end up shutting off communications with the one group that can resolve this, dealership management.
|
JCL, you seem very knowledgeable and senior forum member of this forum.
Can I ask you a question, if I talked to the Service Manager, I have attempted to get appt with the GM and I'm getting pushed around where am I supposed to go? BMW Canada gave me the same response as you have Dealership is privately owned so deal with them. BTW it's not like I'm trigger happy and creating a post after a couple weeks of issue, this is ongoing since late Feb. My attitude is the way its is because I have been lied to and seems like you didn't really read my post or I wasn't clear enough. Not trying to trap them, they trapped themselves
Answer to your questions. Prior to agreeing to quote I got my cousin involved from Jersey. He has his own shop and works with Open Road BMW and Honda. He spoke to Paulo personally and his justification for quote was because the bulk of the charge is labor (28 hours) in dropping engine, while dropped its best to replace all parts associated with Timing Chain assembly, guides, tensioners, gaskets etc. All this is on my original quote I agreed upon and I have a copy of. This is not a case of misinterpretation of what I thought they were doing and what they did. Its actually a case of getting caught in a LIE. The initial arrogance was fun to watch but once my cousin went back and forth with the Service Manager it was clear they are trying to cover tracks with damages.
JCL there's some code of ethics dealerships have to follow and stand by their work. This is what separates BMW\Mercedes\Lexus from others. I will take your advise to take the names off after I talk to GM, I will make my 3rd and last attempt Monday. Not really worried about their lawyers, this is an open forum and I do have the right to my opinion.