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Old 09-19-2012, 12:57 AM
ard ard is offline
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Location: Sierra Foothills, California
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Quote:
Originally Posted by JCL View Post
I would have a calm and reasonable conversation with the service manager, as ard suggests. I think they should reimburse you the 150 they charged you. Whereas they should have found the leak, since you had it repaired elsewhere you will not likely get it covered under the CPO terms, assuming it is a covered component but that it had to be done at a dealer.

This is where changing horses midstream hurts consumers. If you had paid the dealer to fix it, and it still leaked, you would have had solid grounds for a refund when they fixed the real leak on the second visit. You can point that out to the service manager.
The classic response from virtually ALL dealers would be "oh, there was ANOTHER part that was bad"...knowing that now, you cannot prove the hose they tossed was in fact OK
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