Originally Posted by B&DCalgary

I agree with withidl.

Sorry to hear about your family and I hope they're okay, but a shredded tire and damaged rim will happen with any vehicle (very common at high speed when driving on an underinflated tire). It's not BMW's fault and I can't see them bearing any responsibility. It also sounds to me like the guy who jacked up the car didn't know what he was doing and either didn't have the jack located properly to the jack point, didn't have it properly aligned, or didn't have the vehicle firmly secured in place with brakes & chocks before jacking it (or any combination of the three). Have you ever shown your wife how to jack the vehicle properly and change the tire in a situation where you aren't available to help her?