That really sux. Sounds like pure incompetence on the Shop's part.
Sure you still want to trust them with the installation???

__________________
2003 3.0i White/Black 5 speed Manual.
Options: PP, SP, DSP, NAV, XENON.
Mods: Aluminum Running Boards, 4.6 Body Kit, 20" Style 132 Wheels, Eisenmann Sport Exhaust with Oval tips, Aluminum pedals, Xenonmatch Fogs, M3 Steering Wheel.

Can I have a sip of that HATERADE you're chuggin?