Quote:
Originally Posted by ard
This highlights something... if you are really picky and care about stuff, you need to make that known to the SA in advance, but without being douchy. Look, most BMW owners are happy of the bill is under $500 and the car looks shiny when they drive it around...so most SAs and mechanics have a very low bar to aim for. But if your standards are higher, better to let them know up front. Much harder for them to address after the fact. Plus, if they DO screw up the fact that you already told them your expectations gives you the moral high-ground.
Once they know you it is easier, but breaking them in can be a challenge. Also, I only use one SA and one tech.
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1000% agree. I have one SA, one Service Manager(friend) and two techs. They know I will bring it in for the little things too. But never push just ask them politely and always thank them and let them I know I appreciate it. I walk up to the techs to ask them question if I forget something and ask them to look at it for me. Talk shop, cars and life.
Mistakes can sometimes happen but it's how they handle it is what counts.
They have warrantied a lot of what they call "reconditioning" parts for me. Headlights, rear lights, rails, steering wheel etc.
I just don't do it all at once.
like a brand new SUV again.