So as it turns out BMW NA is refusing to assist. During the investigation I found that the BMW Dealership didn't replace the oil in the last service but apparently reset the service level indicator which is showing 2400miles to next service or June 2013, though they had the car for Service in June 2012 when it should have been done.

I contacted BMW NA and they say that you will have to take up the issue with the BMW Dealer directly and if BMW NA has already turned down the request to assist then they will not entertain the request again.

Any suggestions on what my options are in this situation?

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