Thanks Ard, Because the dealer has been interacting with BMWNA I don't have anything in writing. I was informed about their refusal by the SA so again, except for their call, no other record. I did talk to the service director who now says that there is still some scope to change BMWNA's mind and he will be talking to them again and explaining the facts. I will file my own formal request to BMW through their online form but I am definitely considering my legal options as well, if they are not willing to put this mess right.

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2008 E70 X5 3.0si
Sport | Prem | Adaptive Drive | Tech. | Cold Wthr | Rear Climate | 3rd Row | Running Boards | iPod/USB

2019 G30 530e
Sport | Adaptive | Drv. Assist+ | HK | HOV Access

2018 F83 M4
Comp. | Exec | DCT | First M Car

2009 E93 335i (Sold)
Sport | Prem | 19" 230 | Logic 7 | iPod/USB | Sat | HD Radio | Comfort Access | Heated Seats | Pure Joy

E36 328is GoKart (Sold)
Manual | HK | Trip Comp. | 17" Rims