Man, you're a harsh one, ard. However, I have grown to appreciate your candidness over the years.

OP, I think you need to get a second opinion. While some indy shops look like crack houses, there are some legitimate ones out there. The dealer isn't this special kingdom paved with gold service bays. It just looks nice because they have rich guys backing them, and can afford to spend the money on a "nice" service center/dealership. Unfortunately, this massive expenditure doesn't always translate to the staff/service techs.