I have experienced where BMW North America called the dealer and disagreed on a major out of warranty issue and instructed the dealer to do otherwise. That was after all negotiations with the dealer had been exhausted and I still didn't think the dealer offer was fair or reasonable. This was not a dealer error situation.

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X5 4.6 2002 Black Sap, Black interior. 2013 X5M Melbourne Red, Bamboo interior
Dallas