There is no case to rest. BMW customer relations people called to say they know about it. That is great.

Everybody seems to think that BMW is either going to pay for the dealer's mistake (not likely, btw) or that they are somehow going to force the dealer to do something that he wasn't going to do anyway (remember, the dealer already took responsibility).

The dealer agreement talks about standards of service. I haven't seen anything posted yet that says the dealer was violating those standards. It is the dealer's problem to fix, not BMW's. If BMW want to say "look how much we care" then great. But show us the money.

It is quite a different thing if the vehicle is under the BMW warranty, and BMW doesn't agree with how their dealer is handling their warranty. Then, they have an obvious role to play.

I think the dealer will resolve this issue to the satisfaction of the OP. They need to. But having been on both sides of that negotiation more than once (dealer, and distributor, not with BMW) the distributor doesn't have a lot of money to spend on investments in potential future customers, especially on 8 year old vehicles. Their oversight role is simply ensuring that the dealer is following fair business practices.

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2007 X3 3.0si, 6 MT, Premium, White

Retired:
2008 535i, 6 MT, M Sport, Premium, Space Grey
2003 X5 3.0 Steptronic, Premium, Titanium Silver
2002 325xi 5 MT, Steel Grey
2004 Z4 3.0 Premium, Sport, SMG, Maldives Blue