UPDATE: So, I'm not sure how I feel at this point, I keep thinking back to when the service advisor said that they "will make good on this" and "[they] will take care of me". It is coming up on the 3 month anniversary of BMW's engine oil change fu** up. After the Insurance company came up with a repair option and price they were willing to pay out for the job to get done which was $3600 short of what BMW Northwest wanted for the job, BMW Northwest had the nerve to ask me to fit half the uncovered amount which would come to 1700ish out of my pocket for "THEM" to rebuild my engine.

So, let me make this absolutely clear.. my $100 oil change is now going to be a $1700 oil change? WTF. Now, because I refused to pay that amount they went with option B which is to ship my engine down to California to have the Job done at Bavarian Auto Recycling (which I have herd is shutting down).

So as a Manager at a grocery store I am a professional in customer service and if I made a customer unhappy I would eat what ever cost it is to make them happy. That is the basic fundamentals of CUSTOMER SERVICE. Now lets look at what BMW Northwest is doing... They went to there insurance company who is going to pay out an amount to fix my car outright one way or another. So, BMW is not taking any loss whatsoever on this issue. Instead, they were going to get paid to do a job that that is THERE FAULT, and they aren't willing to absorb the extra amount, instead they put out there had to me asking to cough up $1700! Absolute BULL S***.

Now lets talk about this "5 year portable warranty" that this company (BMR) claims to stand behind. This company is in California and I am in Washington state. If anything goes wrong with in the first 2 years I am suppose to rely on a junk yard to stand behind their work from a different state. Sounds to me like BMW is shifting the liability over to Bavarian Motor Recycling.

I think it is time to call BMW North America and express my concerns if they haven't already read this.

Personally I feel better about BMW doing the work locally, and covering me under warranty for two years (locally).

Oh, Don't let me forget, BMW has postponed any work on my car until after another car under warranty has its engine rebuilt first. So, now, My car is on the back burner in which they have just wasted the entire spring season of my potential home/yard prep for the summer (hobby).


Thoughts?

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