IIRC, he was contacted by a BMWNA rep at some point. It seems like they DID know about his issue with that particular dealer. However, they have NOT really got involved in this case yet. It's time to make them to, if I were him.

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00 E39 DINAN S1 //M5 (82k miles)
06 E53 DINAN 4.8iS, born 2/18/2006 (126k miles) http://www.xoutpost.com/bmw-sav-foru...s-my-dslr.html
90 Straman Z32 TwinTurbo Convertible, (1 of 44 ever made) 5 speed, 444rwhp/451rwtq
01 360 Novitec Spider F1 (26k miles)