Waiting for the press to try to help you, if they ever do, is not going to get you the results you want. Too much in their face, recipients almost always have to respond with legal counterpoints explaining their lack of action before addressing fixing it--too public.

Many months ago you when most of this terrible situation had not yet unfolded you posted you were considering taking this to an attorney. Until you push this up the chain of authority on both sides, don't expect to get anywhere soon and certainly not to your satisfaction---you are not talking you to,or, don't know if you are talking to an individual with the authority to expedite a solution. Specifically, unless any further actions are endorsed by your legal representative and your contact at BMW has the authority to make all decisions necessary for resolution, expect to post more disappointing updates.

Even if your BMW contact responds today with definitive actions and dates to either get your BMW back in a condition acceptable to you, or, a date an alternative solution will be implemented, also acceptable to you, I would strong suggest you turn this over to an attorney.

It is important to maximize your legal position, including revising your writeup and determining the best distribution. Let the attorney decide the form and content of the writing and how you should document the commitment of your BMW contact. FYI-if I got a letter from an attorney it would go to our attorneys and who knows how long that would take before anything happened (billed hours). I don't recommend the attorney take over, just endorse, actions at this point.

When I received letters that were as long and detailed as yours, my action was delayed as I would turn them over to a qualified individual in customer service to sort it out with the dealer, they would mutually decide response and the dealer would be instructed to handle it. I would follow up allowing more than enough time for resolution.

If the letter was short bullet points that I could quickly get through, I reacted immediately by going to office of the appropriate staff person to discuss and 'mutually agree' on a course of action that staff member would take in a very aggressive timeframe. I followed up with the customer, apologized and thanked them for bringing this to my attention and explained one of our ongoing key objectives is superior customer service and their input is very important. And, that I would invite them to contact me directly if you have any further issues. I used the situation to let my folks know I was serious about superior customer service.

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X5 4.6 2002 Black Sap, Black interior. 2013 X5M Melbourne Red, Bamboo interior
Dallas