Exactly the same with mine. Have contacted Dension several times with no response apart from an automated ticket number reply.

Apple don't want to know as it's not Apple badged, and my supplier (the UK importer for all UK suppliers) is not rersponding now either.

It's good kit, but maybe the diesel X5 has something different that causes a problem. V2 2B2 is much better the V2 2B1, but the only thing that works with mine is running it permanently in Apple GUI mode. Running in Dension mode results in continual problems with the device hanging or freezing and it takes a while to get a reboot. I keep my ipod software up to date and changes to this have not made any difference to the problems.

Version 2 2B3 on the way perchance? some support from the manufacturer would be nice too. Anyone got a contact on the inside that we can get to look at this?

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Me:
Current: 2011 E71 40D Vermilion Red/Beige Nappa

Wifey:
Current: 2012 R80 Countryman SDX Green/Cream