Quote:
Originally Posted by ChuckG
grey,
If your mechanic will write on your receipt that he removed very used plugs and replaced them with new ones. He is considered to be an expert and his word should be respected. Write a letter to the general manager of the BMW dealer explaining the situation and include copies of both receipts. My guess is that you will get your money back. Don't write the letter to the service manager as he will tend to defend his mechanics. I have received money back from a general manager before.
Chuck
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Yes I was thinking along the same lines, but I have no way of proving the age of the plug that Came off my vehicle, I might even send one of the plugs to BMW Aus, this is a serious issue and customers are being ripped off. My mechanic showed a few other sample plugs for me to compare and judge. I'm not letting this slip away..