The guys in Greece and Bulgaria were "dealers" as you call them, the BMW representatives in their respective countries. The one here, is not. But as far as I saw, he has DIS/GT1, which I think is the tool BMW uses for this job.

The darn thing is that I have that too, but because I've installed it on a Macbook, instead of a Windows notebook, I can't use it!!! It doesn't work!!!

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John Caradimas
2005 X5 3.0lt diesel
Facelift, Sport packet