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Old 12-28-2013, 01:16 PM
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e30cabrio e30cabrio is offline
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Guilden did you escalate to the executive level?

I'd bet they would offer something. I had a semi similar issue on my Daughter's 2006 Mazda 6. They have plastic water pumps which are designed to fail. Ours did at 38k miles. I called customer service and was told it is out of warranty too bad. I asked for a manager and got a woman so obnoxious it cannot be quantified. She literally said I could do something but I wont. I asked for her manager and she told me I could go no higher than her.

I warned her I could & would get above her and she said go ahead. I looked up the Mazda USA executive info and based on the email paradigm of the PR contact emailed from the CEO down.

The President of Mazda USA responded that he was out of the office and would have someone get in touch with me. Within the hour I was on the phone with an apologetic senior official who sent me 200.00 in Mazda cash which we used to repair something at a local dealer.

My long winded point is don't give up, speak up.
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