12-29-2013, 12:00 PM
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Member
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Join Date: Jun 2008
Location: Little Elm,Texas. (40 minutes North of Dallas)
Posts: 8,108
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Quote:
Originally Posted by Guilden_NL
e30Cabrio,
Yes I did escalate it.
My career includes a stint heading up the CEO's escalation group for a global transport firm twenty years ago, and fifteen years ago I consulted directly with the CEO of a Japanese auto firm here in the US, so I know the ropes pretty well.
The feedback I received was that due to the X5 being ten years old, it clearly was a case of "buyer beware." But we all know (I didn't before buying it for our son) that the X5 had a bad regulator design. So BMW is telling me that though I've bought many times from them (nearly $1M in BMW revenue) they won't do anything for this 2003 X5. Their decision. My decision is to forever turn my back on the brand.
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I find that calls I make to companies concerning a problem I think they should make right go better if I don't mention that I am multi-tasking, cleaning my pistol and talking to them. 
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 X5 4.6 2002 Black Sap, Black interior. 2013 X5M Melbourne Red, Bamboo interior
Dallas
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