My wife is currently driving out of state. I sent an address to her and as I showed her she got to Messages (2012 X5) but when she clicks on the address she says it does not activate the navigation.

I only tested this once about a week ago and I don't remember what step she is missing and she is not good with using the knob.

Any quick help about what she might do to activate the address (her destination for tonight) in the nav?

Edited to say I also tried to use the BMW remote app to resend the address but the app tells me "ignition is on. location not displayed for privacy reasons" when I tried to use "vehicle position".

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2015 X5 5.0i
2008 X5 4.8i
2012 X5 5.0i retired
2004 X5 4.4i retired