Yea you're right - they reset drive adapataion values, not adaptive drive.

I just got off the phone with the Customer Relations department. After 45 mins of hold time - the "Resolution Specialist" told me they ALSO could not do anything at this time.

Oh man did I let her have it.

She then said she will be calling up the dealer to have them schedule a Technical Specialist to come to the dealership and inspect the car.

Now for the waiting.