Another great service experience at Niello BMW of Sacramento -- Had heard great things, and my experiences there to date have been beyond my expectations. My Service Consultant Bob Caudle has been great, really going the extra mile to make sure I'm in the loop as to the most current status of my car and his Customer Service is really spot on! (In fact, I teach Customer Service skills for a large national corporation). Def look him up when you're headed to Niello in Sacramento, CA. I live in Roseville and drive 30 plus miles for their dealer work. They honor BMWCCA cards for 15% off parts, accessories and apparel with no hassles.