Bad experience with ddm tuning ( just want to share with u guys)

[abwmma]

Buyers beware! I just want to let everybody know how badly and unfair that I got treated by the customer service at DDM Tuning to their return customer. After I placed an order with my credit card on line, on a few items for my BMW last friday morning, I realize that I made a mistake on the light bulb color, it should be 6000k not 5000k. Well, I have to wait till Monday to resolve it because their office only open between Monday to Friday. Due to my busy schedule on Monday morning, I have had one of my best friend called them instead to revise a light bulb from 5000k to 6000k. They put him on hold for 30 minutes, and then tell him there is something wrong with the order. They could not identify where the problem is, according to them many things can go wrong. But they will refund the order and ask him to tell me to a place a new order again. So last night I tried to place the order again. As I was checking out, I noticed the price on one of the item had increased by 20%. So I decided to call them on Tuesday afternoon and again they put me on hold for 40 minutes and at the end I explain to them what was the problem and only thing they say was “THE PRICE WENT UP. DO YOU WANT TO PLACE AN ORDER? I HAVE 10 OTHER PEOPLE WAITING ON LINE…………” I just hung up. First of all, did I do anything wrong? If they decided to raise the price on Monday go ahead. But I placed my order last friday. Ha, Jim Powell. I just want to know is that the new way to run your business?

[Dking05]

Wrong? Yes and no... You technically did purchase at a set price, but it went up. (kind of like a weekend only store sale)
IMO: The problem is on their side for not being able to fix your order, secondly, why refund? Why not just alter the order? Either way whats done is done. I wouldn't bother even trying to fight it knowing DDM.
I do agree with you last sentence.. You bought it X price, but they made a fault, they should honor it.

They will cease to exist in a few months anyway..

[abwmma]

i know, the whole story is not about the price, it's the way they treat their customer.

[Dking05]

Sad thing too, great products at stuipdly good prices, but if it breaks, they act like you didn't ever buy it from them.. Luckly when I called I had about a 10min wait..

The poor service is practically the main reason they loose sales (me).. It's like one person on the phones and walk in window for the whole world..

But 40 minutes just on HOLD! is down right bad buisiness.

Maybe try umnitza / bimmian?

[abwmma]

I did in the past. Btw their service is getting better but not the prices. I guess I will shop else where from now.

[lemans4.8]

DDM has the worst customer service. There's a reason why they are soo cheap! Welcome to the club!