CarMax in Raleigh (NC)

[alpac]

I must say that I am very happy with the service provided by the CarMax dealer of Raleigh (NC) so far. I have the MaxCare extended warranty on both of the 2 bimmers bought from them this year and every problem and/or service (big or small) have been taking care of very efficiently. The 2 times when I had to leave my car for more than a day I got a free loaner. This summer I got the loaner, a Toyota Camry, for 7 days when my X5 was having its entire cooling system replaced. The car was not fixed at CarMax but was sent to a place specialized in engine repair. Getting the parts (radiator, water pump, thermostat, etc...) from BMW was what took most of the time. During all this period I got a call everyday from a CarMax mechanic to keep me informed with the repair process. It is true too that between my X5 and my daughter's 323i I spent $49k cash this year on second hand cars so it is possible that I get a little bit of extra attention. Except for this problem with my X5's cooling system, both cars were in a perfect conditon and looked like new. I have read good and bad reviews from different CarMax locations but I am personnaly very pleased with their service.