Software charge for Phone

[San Diego BMW Enthusiast]

I recently purchased a 2005 4.8is. I couldn't get the phone to work with my razr after repeated attempts and ended up taking it to the dealer. They fixed it all right, $330 later after loading some new software!

I was floored, how can BMW sell a car with bluetooth capability that doesn't work with one of their approved phones??? I pointed out that the s/w wasn't an option if I had purchased the car new. What if they hadn't loaded the ignition software?? The service manager agreed with me but wouldn't waive the charge as I didn't buy the car at this dealer (nor would he consider the other compromises I reluctantly offered). I ended up having to pay to get my car and am pursuing reimbursment from the dealer I bought it from. Has anyone else run into this? I must be missing something (which wouldn't be the first time)!