BMW NA Useless - Anyone Agree?

[cmyX6go]

I gotta tell you, I have no problem with Open Road Edison. I have dealt with Tim and he's aces. Always takes care of me, had a minor issue once and they offered a full detail of the X as an apology. Between my brother and I we have had several cars from there, don't know if that is it.

Hey Juan,
I guess your dealer is Hendricks as in Hendricks Motor Sports....

[tommys103]

maybe the problem is that i am 25 and they think they can pull the wool over my eyes bc i am young i don't know

im sure everyone has different experiences with different places both good and bad - and while i am sure there are many like you who have had pleasant experiences - there are many like me who hate the place - i have found another dealer who i like so i won't take any chances now

[Juanted]

Yup! That's them...

Originally Posted by cmyX5go

Hey Juan,
I guess your dealer is Hendricks as in Hendricks Motor Sports....

[Katt]

I guess it just depends on the dealer and the people. I had the worst experiences with Mckenna BMW here in SoCal, where I bought my X. Savage BMW adopted me soon after......5 yrs now......and I've been happy with them all these years. I've had my share of concerns with my X, but they always took great care of me, even giving me loaners......again I didn't even buy my X from them. The advisors there are all top notch. I've never worked directly with BMW NA on any of my concerns, nor would I.


Katt

[SANguru]

yes. What everybody needs to understand is that the dealers are INDEPENDENT entities. BMW NA gives them the right to sell the products but outside of dad, there is no jurisdiction. What BMW NA can do is reward or take away allocation, extra $'s for good CSAT for the dealership and salesperson on a per dealer basis. They do have no intervention with how a dealer does business outside of that.

With that said though it is important to build that relationship with the dealer. Just today, I ran into some debris on the freeway in my M5 and completely destroyed the back SP9000. I was stuck on the freeway. Before calling roadside assistance, I called my dealer. The 2 SA's I deal with (Alan Elias and Jim Burke @ East Bay BMW) immediately pulled some strings and got a tow truck out to me in 20 mins. Towed my car to the dealer, gave me a spare, so I can get a new tire put on at the tire shop down the street. They even negotiated a good price for me and also worked on getting that tire expedited. They always go above and beyond for me given that I am loyal customer of theirs.

Bear in mind that the SA's get a lot of disgruntled customers on a daily basis. It's good to treat them well and also take care of them once in awhile.. nice bottle of wine for xmas, etc.

[Zulu95]

Great if you can build a relationship. When I call my dealer I usually speak to the computer answering the phone after being transferred to the SA. If you leave a message it usually will not be returned prompting another call to speak to the computer. If you go in in person you stand around until "they" decide to talk to you. I always get the feeling I'm interupting something really important with my petty request for service.
However, if you are a "rock star" and own a full Dinan 5er and give $$$$ tips they'll run a taxi service to and from the airport for you.
Hard to build a relationship if there is only one person in it!

[Rev Z-Man]

If you've had to deal with BMW Motorrad and BMW NA together you fully understand the meaning of "we don't give a shit." NA has reps who enjoy denying claims but when you have a legitimate dealer complaint then tell you they are independantly owned ... yet BMW has the brass-ones to come in and tell them how their store should look and what they should stock.

Look, I know they're Germans but they can't have everything their percise way especially when it alienates customers left-and-right.