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#1
10-01-2008, 08:39 PM
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Major Gas Leak
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#3
10-01-2008, 09:09 PM
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That blurry little thing is a vacuum canister just to hold vacuum for smoother operation of the vacuum actuated things run through it. Was this done at the dealer? And I would have them order the piece and bring it back for them to fix it. I can tell you that if that happened at the dealer I work for the tech responsible would have to pay for that part out of his check and be put on final notice. And if this was a customer pay job, not warranty... I would show pictures of what it did to your floor and reiterate how the truck almost caught fir IN your garage and would have burned your house down! The service manager might refund the repair to smooth things over!
It SUCKS how one bad, poorly trained tech with no pride in his work can make a whole group of 30 techs that actually care look bad. If/when you go back there for future service, request all work be done by a master tech that has worked there for many years.
__________________
"When you do things right, people won't be sure you've done anything at all" (Bender, futurama) You make something idiotproof, they'll make a better idiot You think professional is expensive, just wait until you pay for amateur. Never let your sense of morals prevent you from doing what is right. Examine what is said, not who speaks. X5 pics RIP 4.6is..... 2003 4.6is 
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#4
10-02-2008, 06:27 AM
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Weasel56 the work was done at a BMW dealer, and was not covered under warranty. I paid $1275 to have them replace the valve cover gaskets and PCV lines, which they recommended during my last oil change. What really pisses me off is they srewed up my wifes 325CI on the same day. They had to replace the mirrors under warranty and broken the doore pannel and mirror cover on the passenger side, and it has taken them 4 weeks and several phone calls to order the parts and agree to the work. The sad part was for the past year I have been going to them for all parts and work and they have done a great job. I was actually considering buying another car from them later this year, but it looks like I wll be going elsewhere in the future.
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#5
10-02-2008, 06:32 AM
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Weasel56 - I forgot to mention, this is no reflection on other technicians as yourself. I run a technical service department for a large software company, and I too have problems with new technicians providing bad service, fortunately they don't last long with me
 For all the BMW techs on the board who treat customer cars like they were your own - you guys are why I don't mind paying a dealer verses a local mechanic.
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#6
10-02-2008, 06:34 AM
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First thing, get that car to the dealer and have everything replaced that was busted at their charge. Next step, never go to that dealer again.
You could file a complaint with BMW AG but the first thing they will say is "dealers are independent".
__________________
An unwavering defender of those I see worth protecting. "promote the general welfare, not provide the general welfare" We the People of the United States, in Order to form a more perfect Union, establish Justice, insure domestic Tranquility, provide for the common defence, promote the general Welfare, and secure the Blessings of Liberty to ourselves and our Posterity, do ordain and establish this Constitution for the United States of America.
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#7
10-02-2008, 08:25 PM
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Well the dealer acknowledged verbally that it was their fault and are replacing the gas line, vacuum canister and covering the $200 tow. The Service Manager also told me to get an estimate on fixing the drive way and they would cover the damages... I know it was an accident, but the outcome of this could have been fatal for my wife, house and two dogs... Sure we are joking about it today, but man that was close.
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#8
10-02-2008, 08:29 PM
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If they are going to go the full distance and cover EVERYTHING then you can bet the responsible tech is at best on final notice, if not fired. That kind of mistake is WAY too much of a liability for the company. At least all is well now and they doing all they can to compensate.
__________________
"When you do things right, people won't be sure you've done anything at all" (Bender, futurama) You make something idiotproof, they'll make a better idiot You think professional is expensive, just wait until you pay for amateur. Never let your sense of morals prevent you from doing what is right. Examine what is said, not who speaks. X5 pics RIP 4.6is..... 2003 4.6is
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#9
10-03-2008, 06:23 AM
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Weasel56 - it is too bad not all dealers have someone like you on staff.. However, I did meet the Master Tech at my dealership last night and he told me the next time I schedule any service to let him know, he even gave me his email and number.
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#10
10-03-2008, 07:10 PM
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It is always good to have a contact on the inside. Looks like you will have better luck with them from now on!
__________________
"When you do things right, people won't be sure you've done anything at all" (Bender, futurama) You make something idiotproof, they'll make a better idiot You think professional is expensive, just wait until you pay for amateur. Never let your sense of morals prevent you from doing what is right. Examine what is said, not who speaks. X5 pics RIP 4.6is..... 2003 4.6is
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