Contact at BMW North America that can actually help??

[desrste]

Anyone have a "good" contact that could actually help a BMW owner dealing with one of their dealerships? I have talked with Customer Care and they are useless at actually helping!

I appreciate any and all replies, suggestions, etc.! I bought a BMW X5 that I paid $3,800.00 to certify. I of course asked if the car was ever in an accident to which I was told no and that they would not certify a BMW if it were ever in an accident. Making the mistake that BMW cared about what their dealerships did I took the guys word for it. Obviously as you can guess I find out the hard way when trying to get a trade-in value I am told the car was in a wreck and sure enough it is right on a Car-Fax report.

So if you know of a department or person I should talk with to try and get some help please reply.

Thanks!