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  #1  
Old 06-15-2010, 08:27 PM
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Contact at BMW North America that can actually help??

Anyone have a "good" contact that could actually help a BMW owner dealing with one of their dealerships? I have talked with Customer Care and they are useless at actually helping!

I appreciate any and all replies, suggestions, etc.! I bought a BMW X5 that I paid $3,800.00 to certify. I of course asked if the car was ever in an accident to which I was told no and that they would not certify a BMW if it were ever in an accident. Making the mistake that BMW cared about what their dealerships did I took the guys word for it. Obviously as you can guess I find out the hard way when trying to get a trade-in value I am told the car was in a wreck and sure enough it is right on a Car-Fax report.

So if you know of a department or person I should talk with to try and get some help please reply.

Thanks!
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  #2  
Old 06-15-2010, 10:11 PM
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I don't have a contact for you, but I can suggest that you have two separate issues to follow up on.

1) Did the dealer guarantee that it hadn't been in an accident? Does it say so on the bill of sale? If it was just verbal, does the dealer acknowledge it? It may work against you, but most bills of sale that I have worked with have language that states that nothing that isn't on the bill of sale matters in terms of representations, but YMMV due to local laws. All of the above matters, but it is between you and your dealer, BMWNA doesn't have anything to do with it. BMW doesn't mind if a CPO vehicle has been in an accident, according to their inspection guidelines. Different dealers appear to have different policies on accident-repaired vehicles; some avoid them, others don't mind. If your issue is just that it did have an accident, major or minor, it seems like the issue is primarily with your dealer. BMWNA's response will be to show you the CPO guidelines, which they publish.

2) Given that the vehicle appears to have been in an accident, was it repaired properly? This is the part BMWNA should care about, if you believe that the CPO guidelines were violated. The guidelines cover what repairs are OK to not disqualify it from being a CPO (ie replacement of the A or B pillar, etc), and there are inspections for quality of work following an accident repair. If the repairs were so extensive that they did disqualify the vehicle being CPO'd, or if the repairs weren't done properly, then you should have recourse through the CPO program, that is what you paid for. That is quite different than just finding out there was an accident though, in which case you are back to point 1, dealing with your dealer.

Good luck.
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Old 06-15-2010, 10:17 PM
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ive certified plenty of vehicles that have been in accidents. theres no rule that says they cant be.
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Old 06-15-2010, 11:49 PM
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The thing with carfax reports is that it will say it had an accident in the rear, but not tell you that it was just the bumper being scraped in a parking lot and the people went through insurance to have it touched up/repainted. It doesn't say how bad the accident was or the nature of the accident.

For instance a door ding that someone paid the insurance deductible to have repaired with paintless dent repair will show up on the report while a major wreck that someone paid cash to have repaired not going through their insurance to avoid the rates going up won't show up... (run on sentence of the day )
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Old 06-16-2010, 12:25 AM
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Quote:
Originally Posted by Weasel View Post
The thing with carfax reports is that it will say it had an accident in the rear, but not tell you that it was just the bumper being scraped in a parking lot and the people went through insurance to have it touched up/repainted. It doesn't say how bad the accident was or the nature of the accident.
I barely touched the car ahead of me once as my kid kicked the shifter to neutral on car with running engine. Not even a scratch on either cars, but its on Carfax as the stupid guy called the cops on private property. Go figure.
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Old 06-16-2010, 09:14 PM
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All good points but in the state of Florida if a dealer knows that the vehicle was in an accident they are obligated to tell the buyer. This is directly from the rep with the DMV I spoke with today. Also all BMW dealers must run a check on any and all vehicles before being able to certify them this from two BMW dealerships and BMWNA. It is also on the CPO checklist now. There is a box to check if a Carfax report was run. Bottom line this dealer knew the car was not clean but did not bother to tell me.

I'm not saying the dealer should not have resold the car but that they were obligated according to the law to tell me that the car was in an accident no matter how small.

It's a shame that there are still those out there that feel it's ok to lie to make a quota!

Again thanks for taking the time to respond.
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Old 06-16-2010, 09:24 PM
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In the UK the same rules apply , but damaged is categorised A to D , minor to write off .
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Old 06-16-2010, 10:07 PM
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Quote:
Originally Posted by desrste View Post
I'm not saying the dealer should not have resold the car but that they were obligated according to the law to tell me that the car was in an accident no matter how small.
So if it is just about the resale value and any representations that the dealer made originally, and not about any repairs that were done before qualifying for the CPO program, I can't see BMWNA having any part of the discussion. Take the dealer to small claims court if you feel you have a case.
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  #9  
Old 06-17-2010, 03:02 PM
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Quote:
Originally Posted by JCL View Post
So if it is just about the resale value and any representations that the dealer made originally, and not about any repairs that were done before qualifying for the CPO program, I can't see BMWNA having any part of the discussion. Take the dealer to small claims court if you feel you have a case.
Interestingly enough in Florida the State DMV will investigate and any claim from a consumer and work to resolve the matter with both the dealership and buyer. I am finding out, the hard way, this dealership has a pretty bad history of screwing people and when I told the DMV agent who it was they said I should pursue it because I was certainly not the first person to call about them. I'm also the guy that had work done on the front suspension only to have the service tech not attach one of the control arms properly and it came off while driving...should have seen the writing on the wall after that one!!!

Anyway, I only share because what happened to me is not right and I only hope it does not happen to anyone else and if I can expose something that is wrong maybe it will benefit all on this site. God know you all have really helped me during my short time asking questions.
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  #10  
Old 06-17-2010, 03:32 PM
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Man...sorry to read about your unfortunate experience. IMO, you have a valid case...if you can prove that they misrepresented the cars condition at point-of-sale and can leverage this with facts...i can't see any reason why a judge wouldn't rule in favor of the plaintiff.
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