Why I don't trust Dealer or Indy shops

[bmw540san]

While I understand many here don't have the choice as they're not DIY or simply don't have the time or tools / garage, I try to do everything myself.

Why, you ask? I simply lost fate in finding honest dealer or Indy shop.

The few times I had to use Dealer or supposedly good Indy shop, I was always left disappointed. Sure, part of it is OCD when it comes to cars but if I'm paying between $70-120 per hour, ballooned labor time and overpriced parts, I do expect perfections.

Latest case in point:

While it's not a huge deal, it does speak of lack of professionalism. Getting ready to change oil and the rest of fluids on my newly acquired X5 and the drain plug is just about stripped. Fortunately, I've ordered new as I've seen that on pre purchase inspection.

So the truck was only serviced at the dealer and reputable Indy but yet they can't take their time to use proper size socket or they're just in the big hurry to maximize the profit. Or better yet, they don't take time to use torque wrench and the next time they almost strip it because it's to tight.

So if you can, always inspect the work of place you just trusted your vehicle and you just might not be so impressed after all.

On that subject, the little access door for drain plug is missing too and I simply cant find it on realoem.com.

Anybody knows the part# ?