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Well... Everyone, I went over the general managers head of the GMC dealership today and personally called and had a nice lengthy conversation with the Service Manager of the BMW dealership that the X5 is being held hostage at. Along with speaking with him, I also was able to chat with the actual service writer that is dealing one on one with my particular E70. I was finally able to get some questions answered and even received a bit of good news with it as well. With that being said, I was informed of other things that hadn't been brought to my attention by the GMC. While the BMW dealership was able to correct and clear the passenger restraint codes as well as go through the vehicle and track down where the oil leak was coming from. Surprise! Surprise! The local GMC dealership that had originally told me the oil leak was due to an oil cap not being screwed on tightly after a service that they had completed, which was one of many red flags that initially went up for me upon inspecting the SUV. I was then informed by the service writer at BMW that the oil leak was coming from what I understand to be an alternator gasket, if I'm correct? He claimed it was a fairly common but yet very minor issue to be fixed/corrected. Has anyone experienced these problems with that particular issue before? The good news is that the trunk liftgate is finally finished because the part came in, however the gasket leak should be completed tomorrow (Thursday). With this new information at my side, I decided to go ahead and contact the general manager at GMC and play dumb looking to see what lies he had in store for me next. He claimed that he had already attempted to call BMW at least twice today with zero call response, which I found to be a bit strange for some reason. It was then that I informed him of the conversations I had JUST had with both, BMWs service manager and the service writer in charge of my personal X5. He responded by saying that he was planning on fixing the oil leak upon its return to his dealership, & not having it fixed at the BMW dealership. Which my wife and I were both under the impression that BMW is where every thing was going to be repaired properly by certified BMW technician. He then went on to say hmmmm... So, what did they tell you? I wasn't going to spill the beans just yet to him in regards to what they had relayed to me because if he had in fact been in contact with the BMW dealership over the past nine days like he said he had been, he would've known about this issue already. I was already incredibly frustrated/furious to say the least! So as I tried to maintain my composure with him & I reminded him that upon my request while going over the numbers of the vehicle and the repairs that I had requested to have fixed all by a certified BMW technician (going on nine days now), it was then that he admitted to the fact that he told BMW that his top technician at GMC would take care of that particular oil issue. Due to the fact of how I originally got him so far below his asking price and by the time you add in all of my request for repairs etc. I now know for sure that this particular GMC dealership was trying to hustle some poor soul and I happened to be the wrong one to walk in that day, coming from a sales background as well as being very involved with business activities and my day job as an accountant. Luckily for me, I have family connections who were able to get me the original price that GMC had originally purchased the X5 for at auction, so I'm now fully aware that just with the repairs done so far, the warranty, along with the tax/title/license that the dealership is now losing between $6,000 and $7000 on me due to trying to pull one over on me lol. That's unfortunately what they get and deserve for trying to do bad business like they are. Due to the incredible price that I've gotten them down to, it's very hard for me to turn my back on this particular ride (because my wife loves it), but do any of you enthusiasts that have experience dealing with these issues have any advice for me moving forward from here? I told the general manager of the GMC dealership that upon the arrival of the completed/repaired X5 (if up to my standards/expectations) and pending the condition of it after my wife and I take it for a couple of days to further inspect it and to once again have it taken to a different BMW dealership to have them do another pre purchase inspection on it that I am more willing to pay out of my own pocket to help save me money in the long run and to give me a better peace of mind. So I'm begging for any of you E70 lovers / pros experienced with the E70, if you have any ideas as to what my next move should be in this chess match between myself and the GMC gm? PLEASE FEEL FREE TO HELP ME OUT!! I'm all ears at this point before I get taken for my money! Thank you all for your time!
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02-02-2016, 03:32 PM
Newb here with my first post and some?'s / Need advice
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