BMW France no longer gives courtesy cars

[Gilles]

I think that service in the US is Fantastic!
In France, if you need to bring your Brand New X5 for a warranty repair, BMW no longer lend you a Car.

My PDC button and steering wheel memory system was not working from day 1.
I already left my car one day to my Dealer and now they are asking me to bring it back for another 2 to 3 days for reprogramming and part change. Of course, they want me to use the public transportation! I did it for the first day and it sucks!

I called the BMW customer support, who confirmed that BMW only give a courtesy car if you have a total break down.
I did it in the past for another car and I got a nice tiny Fiat from a rental company.

I bought a 7 , 5 and an X5 in the last 5 years. The X5 is a $130k car (90Euros) .
I am furious!

I strongly advise the European customer to negotiate the loan of a car when they place an order.

[y5choi]

wow, I thought I had it bad.. I have a thread going called "BMW X5 dealer service and Loaner cars". Is this just one dealership or is it the whole country of France that are the same?

[michaeljr6]

i had to drive a pos suzuki forenza when i had my brand new e70 in for 1 day...

oh.....it was in the US

[Klawal]

Originally Posted by Gilles

I think that service in the US is Fantastic!
In France, if you need to bring your Brand New X5 for a warranty repair, BMW no longer lend you a Car.

My dealer (Bayern) here in France lend me a 120d or a Mini each time I bring my X5 for a reprogrammation. They will take my car next week for one day and they have reserved a 120d... I would prefer a M3, but at least, I have a car

[lakai]

I just took my car in to get a off interval oil change and some other minor cosmetic stuff. I asked them when I made the appointment if they could provide me with a car. When I brought it in, they gave me a invoice for a hertz rental that they paid for located inside their CPO building.
So they gave me a piece of junk honda accord. Better than nothing