Question? What can I do if sales did not honor what he promised

[us_matrix]

Hi,

I am trying to file a complain or anything to a dealer and sales but like to hear some advice how I can do that?

Long story, I bought a X5 08 CPO in May, the sales guy promised to throw in the base support roof rack kit as part of the deal. At first, he kept telling me it was out of stock and going to order it (That was before he ship the car to me) but after he shipped the car to me. He said the base support roof rack kit is too much and manager will not approve it. He came back to me again and said manager is willing to give me $100 check instead of the base support roof rack kit. I was really unhappy at that time because that was not what he promised to me as part of the deal. However, I did not want to give him hard time and just accpeted it. But I called him every month staring from June asked him where is the check. He told me that accounting department would mail the check out next day morning everytime when I called him but never did. I asked him why still had not received yet. Until about end of July, He told me this time that he would mail his personal check instead of waiting from accounting department. After few weeks later, just like what he lied before I had never get the check from this liar and he told me he mailed the check already but found out sent it to wrong address. (He mailed other stuff like contract to me before and sure he knew my correct mailing address). So, this time he said he would mail another check again. After few more weeks, I called him again about where is my check and this liar told me he mailed long time ago and someone already cashed it. I asked him to show me the proof like copy of the return check. He told me he would not show me anything and we are done in business. I called his manager and left a message about that and told him I am going to report to BMW of N.A. and file a report or survey how they treat the customer and never honor what they promised at the begining. Same thing to his manager, never return my call.

I know this is not much money but I am just feeling this is not right. I want to speak up and file a complain to BMW of NA AND fill out a survey card about my experience with sales and the dealer.

Here is my question to you guys. When you buy a CPO from dealer. Do you get any survey report card like I did when buying a new car? I always got survey report card when I bought new car from MB or Porsche but not this time from BMW CPO? Anyone know where and who I can complain about this problem? Can I request a survey report card for the experience I had with this dealer and sales?