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  #1  
Old 09-11-2009, 10:08 PM
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i got car back back from the dealer since the navigation kept freezing
it says:
faulty dvd drive at ccc short test found no related fault codes, checked and found etc. then faulty dvd drive in ccc. Removed CCC unit, replaced the dvd drive
what is that?
the CCC

also stated that the driver seat moves around
and it says
road test the vehicle with shop foreman, unable to duplicate
whats that?
does that mean they couldnt find a problem?
the unable to duplicate

can you answer all these questions? thanks
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  #2  
Old 09-11-2009, 11:03 PM
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Didn't you ask your service advisor about these problems when you picked up the vehicle??
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Old 09-11-2009, 11:12 PM
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I don't read threads that tell me to read them.
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Old 09-11-2009, 11:39 PM
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Quote:
Originally Posted by Thunder22 View Post
I don't read threads that tell me to read them.
, but you didn't answer ALL his questions....
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  #5  
Old 09-11-2009, 11:53 PM
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Why not ask your SA before taking the vehicle home?
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  #6  
Old 09-12-2009, 12:07 AM
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at my dealer my SA disappears after I hand him the keys to bring it into the shop. At the end when it's done, all they do is call my name and hand me the receipt and get my car for me. No talking to anybody unless I ask for it.
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  #7  
Old 09-12-2009, 03:15 AM
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"Removed CCC unit" = Removed Clueless Customer Chap from the vehicle.

"road test the vehicle with shop foreman, unable to duplicate" = Had sex in the backseat, but did not become pregnant.
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Old 09-12-2009, 07:43 AM
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Quote:
Originally Posted by x5 4.8i View Post
i got car back back from the dealer since the navigation kept freezing
it says:
faulty dvd drive at ccc short test found no related fault codes, checked and found etc. then faulty dvd drive in ccc. Removed CCC unit, replaced the dvd drive
what is that?
the CCC

also stated that the driver seat moves around
and it says
road test the vehicle with shop foreman, unable to duplicate
whats that?
does that mean they couldnt find a problem?
the unable to duplicate

can you answer all these questions? thanks
I was curious about CCC so I googled it and found a reference to ccc (aka iDrive). Seems your DVD player was bad but the iDrive was otherwise ok with a short test.

I had a few cars with issues that the dealer mechanic could not reproduce like the car pulling to the right or a noise behind the dash and also got blown off initially.

Seems your seat issue was not noticed by your shop mechanics so you will need to go for a ride With Them and describe the problem real time. I suspect those guys, if backed up, blow off non-obvious stuff to see how important it is to you to bring it back a second or third time. A litmus test of sorts like how insurance companies deny payment for things initially only to recant after you complain so many times...
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Old 09-12-2009, 11:05 AM
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Quote:
Originally Posted by rh71 View Post
at my dealer my SA disappears after I hand him the keys to bring it into the shop. At the end when it's done, all they do is call my name and hand me the receipt and get my car for me. No talking to anybody unless I ask for it.
Now there's customer service for you!
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  #10  
Old 09-12-2009, 04:25 PM
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Call your service guy and ask him?
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