|
|
|
|
||||||||||
| Xoutpost server transfer and maintenance is occurring.... |
| Xoutpost is currently undergoing a planned server migration.... stay tuned for new developments.... sincerely, the management |
 |
|
|
LinkBack | Thread Tools | Display Modes |
|
#32
12-09-2009, 10:22 AM
|
|||
|
|||
|
I have a call into BMW Canada. I am going to find out what the heck is going on with this. It is a cargo area with a lid and it requires that part. It seems that only in North America is this an issue. I suggest all forum members that think this is wrong, call BMW and raise the issue.
I can't imagine trying to load the rear of the X is the rear hatch didn't stay open, or filling the washer fluid if the hood didn't stay up - this issue is no different. If we want the part, then we will have to make a stink about it. Last edited by Retired Profile; 12-09-2009 at 12:58 PM. 
|
|
#33
12-09-2009, 11:45 AM
|
|||
|
|||
|
Quote:
|
|
#34
12-09-2009, 06:10 PM
|
|||
|
|||
|
Here is what I have so far:
Dear XXXX, Thank you very much for contacting BMW Canada. Certainly we can discuss your concerns with our Product Planning Department and would then be more then glad to have a conversation with you. If you could provide the best number to contact you, it would truly be appreciated. Sincerely, Matthew Customer Interaction Specialist BMW Canada Inc
|
|
#35
12-09-2009, 11:13 PM
|
|||
|
|||
|
Quote:
Keep us posted. I will complain to them as well as soon as I find a free moment
|
|
#36
12-09-2009, 11:31 PM
|
|||
|
|||
|
I just asked the service manager how they expected me to hold up the panel and loosen/pull out the spare tire at the same time and they quickly installed one....
 Plus they still had a stripped down base diesel that had the shock so they really couldn't argue.
|
|
#37
12-11-2009, 11:11 PM
|
|||
|
|||
Just wanted to share how my story ended w/the broken GP strut for the lift. As you may recall/re-read some messages back in this thread, my strut was messed up and when I installed it and attempted to move the flap/deck it popped / broke half of one of the plastic ends of the strut which seemed stuck/too hard to move. Went to the dealer (BMW of Fairfax) on thursday explained the story and they said they will warranty the part and ordered it. For the record, the part was purchased mail order from Tischer BMW in MD. So... I was pleased, even though I had to go in and wasted couple of hours the experience was OK and I was getting somewhere. The part was suppose to come in on Sat or Mon. So far so good, I could wait. There was stipulation that the part release order/paperwork will have to come from as service advisor to the parts dept because according to the "rules" the part has to be on the car/installed by service but there were no overt signs of peril. Things looked good.
Monday AM, I get a call that the part is in and I can come in whenever to get it. Ok, I am going in... I get there and go to parts saying that I am here and ask what do we need to do so they can give me the part. Parts guy says go talk to the service advisor to send him the paperwork ok'ing the part release. Ok, I go to the advisor, say hello and tell her the situation. She says ok, give me few min I'll need to gen the paperwork and will grab you when its all done... fair enough I go drink some cappucinos and sit in a 328i convertible and browse accessories and parts catalogs to kill time... 30 min later I go back to see her and jog memory that I am still around... I am sent waiting for few mor min ... fine I go back to play w/the 3... 5 min later she comes back and says she is very sorry but her manager is refusing to ok the part release... I am speachless... and mumble something pissed under my nose and walk off... upon reaching the car I decide that I have nothing to loose and go back and ask to see the mgr... fine, the mngr comes and says that she spoke w/the parts manager who says the part is not warratable... I am boiling at this point but try to remain civil to see how far I will get... I ask for the parts manager... after 15 min the parts manager comes out to talk to me and says that the part is not warrantable beacuse its broken and not on the car... I tell him that the part broke when installed in the car and I took it off to bring it in and show. I can put it back on the car if he'd like. Then he says that it still won't be warrantied because the plastic is broken. I look at him and am not sure if the man is joking or serious... but he appears to be maintaining a straight face ... ok I proceed to acknowledge that indeed it is and that is precisely why I would like it warrantied... This conversation continued for about 20 min in a similar manner. All angles were explored and then some, including that how does he know if BMW did not intentially stop installing the parts on 2010s because loading is different and they may have started having problems and so on and so forth... also whether I have the correct car... how come it doesn't come w/the car etc... finally I think I have exhaused all of the the man's avenues of avoidance... or simply tired him out... but he was very resilient and had great self control even when making completely contradicting ridiculously idiotic statements and never cracked a smile... he did look away few times when it seemed he said something particularly stupid but that's as far as I was able to get him to crack... As I said finally after about 20 min or so they guy just says hold on, takes the broken part and walks off into his office around the corner... comes back out 15 min later and hands me the new part and says ok ... I will try to get BMW to warranty it. I thank the man and walk away not sure what just happened... So... total time wasted on warrantying a $44,- part w/BMW of Fairfax? about 5 hrs. This times $(insert your hourly rate here) minus $44,- will give you the actual cost you'd pay for dealing w/those people. And that does not include my nerves and disappointment resulting from unfulfilled fantasy of having that man tied down to a desk and pulling his nose hairs one by one w/tweezers for several hours. Lets see ... if they call me w/a satisfaction survey about my most recent service experience I don't think I'll be showering them w/5s... but somehow I don't think I will get the call this one time... The service experience roughly matches my experience when I attempted to give them my business/buy the X from them. Really tried, talked to several people... nope... they just did everything to screw it up. You know... I am really not a mean person. I don't wish anyone to loose their job/go out of business or just anything bad in general... but in their case... I just don't know how the hell they exist... the area must be more loaded than I thought and people must just come by and drop cash on them not caring how much they are overpaying for bad service. spacey  BUT.... on a positive note, the strut and my newly enabled trunk floor rock now! As everyone else said, it REALLY makes a difference.
|
|
#38
12-11-2009, 11:34 PM
|
|||
|
|||
|
Wow, sorry to hear about the stress, happy to hear it's in and you're happy.
This almost sounds like something that would happen to me ;-) I think my karma is on the upswing though, I took my other car (a non BMW) in to the dealer early this week with a laundry list of stuff to take care of before the warranty expires in 7k miles and they fixed everything. Tim
|
|
#40
12-12-2009, 02:22 PM
|
|||
|
|||
|
Update from BMW:
Dear Mr. XXXX, Thank you very much for your response. Our Product Planning team is looking into your concerns and should have us some information shortly. As soon as we hear back we will be in contact with you immediately. Sincerely, Matthew Customer Interaction Specialist BMW Canada Inc.
|
|
| Bookmarks |
|
|
|
|
hydraulic lift
Linear Mode
