DEF and BMW free maintenance?

[Penguin]

Originally Posted by Craig

My local dealer told me today, my service ticket was kicked back. BMW is telling them it's not part of the free maintenance program. Mine was flushed and filled along with my yearly oil change. I looked in my manual and it's not excluded. BMW told them they would pay for it this time, but they're not paying for any more flush and fills even when it's a condition based service. I called my selling dealer and they said BMW is wrong. Has Anyone else have this happen?

DEF= diesel exhaust fluid

BMW is trying to weasel out of paying for anything. This is BS...

Craig

You might want to print out this link and show it to your dealer:

https://www.press.bmwgroup.com/press...tem=node__2230

"The active tank is connected to a second reservoir, referred to as the passive tank. With its additional capacity of approximately 4.5 gallons, this passive tank offers a plentiful supply of the DEF. The average range provided with this supply capacity is generally sufficient to have the tank system replenished only when the driver needs to change the engine oil. Hence, the large amount of DEF stored in the reservoir enables the customer to enjoy continuous driving, without having to change his/her service intervals. The driver therefore benefits from the advantages of this environmentally friendly emission technology throughout the entire running life of the vehicle typically without any additional service or visits to a BMW Center. Since all BMWs sold in the US benefit from The BMW Maintenance Program, the refilling of the DEF tanks will be a no-charge service for the first 4 years or 50,000 miles."

(A press release from BMW dated January 1, 2010)

This is straight from the horse's mouth, so to speak... although in the case of BMW NA, it might be the other end.


P.S. The confusion, in this case, might be the "annual" oil change. I suspect that BMW is really telling the dealer that DEF flush and fill is only when the "Condition based" oil change is indicated, not when there is a time-based annual oil change, i.e., while BMW will give an annual oil change, perhaps the DEF flush and fill is only with the "miles based" oil change, and does not have an "annual" exception. The traditional BMW NA lack of clarity may again be at work here...