DEF and BMW free maintenance?

[ABMW]

Sounds more and more like a dealer related issue. I think it's pretty unanimous at this point that DEF is covered.

It's specifically stated in the literature that's included with the vehicle, and also on-line.

I think this thread should be "stuck" to the top of the page as a reference for those who have trouble. The Original Poster's Dealer is/was obviously doing something wrong when submitting the paperwork, or something is still missing from the story.

BMWNA is obligated to cover the DEF fluid. I personally did not read anything about a fill and flush procedure, in the literature. It may be that, the fill and flush process is what BMWNA is hung up about.

Perhaps they only want the tanks to be drained and filled? It would be wonderful if we had one dedicated individual from the forum, whom could be appointed to act as a liaison with BMWNA when "material" questions come up.

I'd be happy to volunteer as that person, if someone would like to assist me in obtaining the address to their legal department, consumer affairs department and setting up a dedicated thread, etc.

Things like this come up quite often, and there are quite a few members here. It would be very helpful and reassuring to have written confirmation on many of these issues, for better or for worse.

There should be no $169.00 DEF flush surprises, when one takes their vehicle into a dealer for scheduled maintenance.

Maybe within the DEF "STICKY" Thread, we should post a procedure of what to do if your dealer declines to pay for the DEF fluid.

For example:

1) Prior to going to dealer print out Information from BMWNA that informs consumers of BMWNA's policy regarding DEF (which is to refill it free of charge).

2) Print out copy of publication that came with vehicle, that specifically establishes a contact between BMWNA and with the buyer of a particular vehicle, in relation to covering DEF Fluid for the first 50k/4yrs.

3) etc. etc.