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Old 02-10-2011, 08:49 AM
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Join Date: Jan 2011
Location: NYC
Posts: 2
gramercy22 is on a distinguished road
Would you litigate against your dealer for their mistake?

Follow members - I just picked up my new vehicle via the BMW PCD program. Bought the car from a dealer offering the best price and trade.

When I picked up the car in SC, I discovered that the wood trim was wrong and called my CA. No response, I subsequently raised this to BMW's Customer Service team (not quite sure of their value) but they were unable to get anywhere with the dealer. This is a dealer error and not a BMW error. I have an order form and proof of deposit indicating the right trim, but the dealer said that I approved an order otherwise (but have been unable to provide this order form.) As such, they refused to make things right.

My stance is that I ordered a car and have the right to anticipate that the dealer would order it to my specifications for the deposit I made. As delivery was NOT at the dealership, I had to finalize paper work with them prior to pickup - so inspection of the vehicle was not feasible.

Any thoughts or recommendations? Any one facing the same problem, specifically in NY state?
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